Frequently asked questions
Answers about access, the catalogue, orders and support.
Information for retailers
Orders and access
How can I request information for my shop?
Use the form on the Contact page and tell us which categories or products you are interested in. The team will direct you to the relevant information.
What are the minimum quantities?
Terms may vary by product. Contact us with the products you are interested in to check the details before proceeding.
Products
How do I check product availability?
Check the product page and contact us with the product code or link to request up-to-date information.
Where can I find sizes and variants?
Available options are shown on the product page. If you need more details, write to us with the product reference.
Delivery and returns
How do I check delivery terms?
The applicable delivery arrangements depend on the order. Contact us before proceeding to confirm the terms for your request.
Where can I read the return terms?
Read the return and refund policy on the website. Contact us before proceeding with B2B orders or requests.
We’re here for you
Still have a question? Write to us with the product code or your business enquiry.